Bay Lotus
Effective date: July 6, 2026 These Terms and Conditions (“Terms”) govern your use of baylotus.com (the “Site”) and the residential cleaning services provided by Bay Lotus (“Bay Lotus,” “we,” “us,” or “our”) in Brooklyn and Manhattan, New York. By using the Site or booking our services, you agree to these Terms. If you do not […]
Effective date: July 6, 2026
These Terms and Conditions (“Terms”) govern your use of baylotus.com (the “Site”) and the residential cleaning services provided by Bay Lotus (“Bay Lotus,” “we,” “us,” or “our”) in Brooklyn and Manhattan, New York. By using the Site or booking our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
Bay Lotus provides residential cleaning services, including regular cleaning, deep cleaning, move-in / move-out cleaning, and recurring cleaning, in supported ZIP codes in Brooklyn and Manhattan. Service descriptions on the Site explain what is generally included; optional extras are available at booking.
Submitting a booking request through the Site does not create a confirmed appointment. Requested times are checked against live team availability, but every appointment is confirmed only after Bay Lotus reviews the request and contacts you. If your requested time becomes unavailable, we will offer an alternative.
Estimated cleaning durations and any quoted prices are based on the information you provide about your home (such as size, rooms, and condition). If the actual condition or scope differs materially from what was described, the duration and price may change. We will tell you before doing additional work that changes the price.
Plans change — just let us know. Please give us at least 24 hours’ notice to cancel or reschedule a confirmed appointment by calling (929) 828-7247 or emailing info@baylotus.com. Cancellations with less than 24 hours’ notice, or situations where our team cannot access the home at the scheduled time, may be subject to a cancellation fee. Bay Lotus may also reschedule in rare cases (such as illness or severe weather) and will notify you as early as possible.
If something was missed, contact us within 48 hours of the cleaning and we will return to re-clean the specific areas at no additional charge. Refund requests are handled case by case after a re-clean has been offered.
Our team treats your home with care. If you believe an item was damaged during a cleaning, notify us within 48 hours with a description and photos. We are not responsible for pre-existing damage, normal wear, improperly installed or inherently fragile items (for example, unsecured shelves or aging fixtures), or damage resulting from information you did not disclose. Valid claims are reviewed promptly and resolved by repair, replacement, or credit at our reasonable discretion.
Payment is due when the service is completed unless we agree otherwise in writing. Recurring services are billed per visit. Unpaid balances may result in paused service.
By submitting a booking request you agree to receive transactional calls, texts, and emails about your request and appointments. Reply STOP to opt out of texts at any time. See our Privacy Policy for how we handle your information.
You agree not to misuse the Site, including attempting to interfere with its operation, submitting false booking information, or scraping content. The Site and its content (text, images, logos, and design) are owned by Bay Lotus or its licensors and may not be reproduced without permission.
The Site is provided “as is” and “as available.” While we work to keep information accurate and the Site available, we do not guarantee that the Site will be uninterrupted or error-free. Nothing in these Terms limits warranties or rights that cannot be limited under applicable law.
To the maximum extent permitted by law, Bay Lotus is not liable for indirect, incidental, special, or consequential damages arising from the Site or the services. Our total liability for any claim relating to a cleaning is limited to the amount you paid for that cleaning, except for valid damage claims handled under “Damage and Claims” above or where the law does not allow such a limit.
You agree to indemnify Bay Lotus against claims arising from your violation of these Terms or from hazards at the service location that you did not disclose.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New York, New York, unless applicable law provides otherwise.
We may update these Terms from time to time. The current version will always be posted on this page with its effective date. Continued use of the Site or our services after changes take effect constitutes acceptance of the updated Terms.
Bay Lotus — Brooklyn and Manhattan, New York
Email: info@baylotus.com
Phone: (929) 828-7247