Effective date: July 6, 2026

Bay Lotus (“Bay Lotus,” “we,” “us,” or “our”) provides residential cleaning services in Brooklyn and Manhattan, New York. This Privacy Policy explains what information we collect through baylotus.com (the “Site”) and when you request or receive our services, how we use it, and the choices you have. By using the Site, you agree to this Policy.

Information We Collect

Information you provide. When you request a quote, book a cleaning, or contact us, we collect the information you enter, which may include your first and last name, email address, phone number, service address (street, unit, city, state, ZIP code), home details (home type, bedrooms, bathrooms, approximate size, condition), requested services, dates and times, building and entry details, pet information, and any notes you include.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information through cookies and similar technologies, such as your IP address, approximate location, browser and device type, pages viewed, and how you interact with the Site.

How We Use Information

To review, schedule, confirm, and provide cleaning services, including checking team availability for your requested time.
To respond to your requests and communicate with you about appointments, including confirmations, reminders, changes, and follow-ups.
To operate, secure, and improve the Site and our services, including measuring how the Site is used.
To comply with legal obligations and enforce our Terms and Conditions.

Cookies and Analytics

The Site uses cookies. Strictly necessary cookies are required for the Site to function, including remembering your cookie preferences. With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use the Site. You can accept, reject, or customize non-essential cookies at any time using the cookie banner on the Site, and your choice is remembered for up to one year. You can also control cookies through your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Learn more about how Google processes data at policies.google.com/technologies/partner-sites.

How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with:

Service providers that help us run the Site and our business, such as our website hosting provider, form and booking processing software, and Google Analytics. They may access information only to perform services for us.
Our cleaning team, to the extent needed to perform your cleaning (for example, the service address, entry instructions, and home details).
Legal and safety recipients, if required by law, legal process, or to protect the rights, property, or safety of Bay Lotus, our customers, or others.
A successor business, if Bay Lotus is involved in a merger, acquisition, or sale of assets.

Calls, Texts, and Email

When you submit a booking request, you agree that we may contact you by phone, text message, or email about that request and your appointments (transactional messages). Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop contacting you by emailing info@baylotus.com. We do not send marketing messages without your consent.

Data Retention

We keep personal information for as long as needed to provide services, maintain business records required for tax, accounting, or legal purposes, and resolve disputes. When information is no longer needed, we delete it or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, consistent with the New York SHIELD Act. The Site is served over HTTPS, and booking details such as entry instructions are shared only with the team members who need them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@baylotus.com or calling (929) 828-7247. We will verify your request and respond within a reasonable time. Depending on where you live, you may have additional rights under state privacy laws (for example, the California Consumer Privacy Act), including the right to know what personal information we collect, the right to delete it, and the right not to be discriminated against for exercising your rights. We honor such requests regardless of where you live.

Children’s Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Links

The Site may link to third-party websites. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Material changes will be highlighted on the Site.

Contact Us

Bay Lotus — Brooklyn and Manhattan, New York
Email: info@baylotus.com
Phone: (929) 828-7247